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Cancellation Policy

No-Return Policy

Due to the technical and specialized nature of many products sold by FixTools, products are generally sold under a No Return / No Exchange policy, except where a return is approved by FixTools or required under applicable law.

This particularly applies to products such as:

  1. ICs
  2. PCBs
  3. Electronic components
  4. Repair accessories
  5. Cables
  6. Stencils
  7. Tools
  8. Consumable products
  9. Model-specific products
  10. Opened/used technical products

Before Ordering

Customers should verify:

  1. Exact model
  2. Part number
  3. Voltage
  4. Current
  5. Dimensions
  6. Connector/pin configuration
  7. Compatibility
  8. Intended application

Damaged Shipment

If a parcel arrives visibly damaged, customers should:

  1. Take clear photographs/videos of the package before opening it.
  2. Record an unboxing video wherever possible.
  3. Contact FixTools as soon as possible.
  4. Provide the order number and supporting images/videos.

Wrong Product

If you believe you have received a product different from the product ordered, contact FixTools with your order details and supporting evidence.

Used or Modified Products

Returns may not be accepted for products that have been:

  1. Used
  2. Installed
  3. Soldered
  4. Modified
  5. Disassembled
  6. Burnt/damaged due to electrical testing
  7. Physically damaged
  8. Altered by the customer

unless otherwise required by applicable law or expressly approved by FixTools.

Technical Support

Technical support may be offered where feasible, but support does not automatically create a right to return, replacement or refund.