Return Policy

No-Return Policy

Due to the technical and specialized nature of many products sold by FixTools, products are generally sold under a No Return / No Exchange policy, except where a return is approved by FixTools or required under applicable law.

This particularly applies to products such as:

ICs
PCBs
Electronic components
Repair accessories
Cables
Stencils
Tools
Consumable products
Model-specific products
Opened/used technical products

Before Ordering

Customers should verify:

Exact model
Part number
Voltage
Current
Dimensions
Connector/pin configuration
Compatibility
Intended application

Damaged Shipment

If a parcel arrives visibly damaged, customers should:

Take clear photographs/videos of the package before opening it.
Record an unboxing video wherever possible.
Contact FixTools as soon as possible.
Provide the order number and supporting images/videos.

Wrong Product

If you believe you have received a product different from the product ordered, contact FixTools with your order details and supporting evidence.

Used or Modified Products

Returns may not be accepted for products that have been:

Used
Installed
Soldered
Modified
Disassembled
Burnt/damaged due to electrical testing
Physically damaged
Altered by the customer

unless otherwise required by applicable law or expressly approved by FixTools.

Technical Support

Technical support may be offered where feasible, but support does not automatically create a right to return, replacement or refund.

Shopping cart