Privacy Policy

At FixTools, we respect your privacy and are committed to handling your personal information responsibly.

his Privacy Policy explains what information we may collect, why we collect it and how it may be used when you visit or purchase from fixtools.in.

Information We May Collect

Depending on how you use our website, we may collect:

1. Name
2. Email address
3. Phone number
4. Billing address
5. Shipping address
6. Order information
7. Payment status and transaction reference
8. Customer support communications
9. Product enquiries
10. Account information
11. IP address
12. Browser/device information
13. Website usage information

We do not intentionally collect complete card details when payments are processed through third-party payment providers.

How We Use Information

Your information may be used to:

1. Process and deliver orders
2. Provide customer support
3. Send order confirmations
4. Send shipping and delivery updates
5. Process refunds where applicable
6. Respond to enquiries
7. Improve our website and services
8. Prevent fraud and unauthorized activity
9. Maintain business and transaction records
10. Send promotional communications where permitted and/or consented to

Payment Information

Payments may be processed through third-party payment gateways.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

Cookies

fixtools.in may use cookies and similar technologies for:

1. Website functionality
2. Login/session management
3. Shopping cart functionality
4. Analytics
5. Preferences
6. Security
7. Marketing, where applicable

You may manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

Third-Party Services

We may use trusted third-party services for:

1. Payment processing
2. Shipping and courier services
3. Email
4. SMS
5. WhatsApp communications
6. Analytics
7. Hosting
8. Security
9. Customer support

Such providers may process information as necessary to provide their services.

Data Security

We use reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, alteration or disclosure.

However, no internet-based system can guarantee absolute security.

Data Retention

We may retain information for as long as reasonably necessary for order processing, customer support, legal, accounting, tax, security and legitimate business requirements.

Your Choices

Where applicable, customers may request information regarding their personal data or request correction/deletion subject to legal and legitimate business requirements.

Policy Updates

This Privacy Policy may be updated from time to time. Changes will be published on this page.